#techsupport

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@pheonix@hachyderm.io · Apr 12, 2026
Is this something IT people deal with regularly? Or is this an outlier? 🤔 #askfedi #sysadmin #it #technology #email #techsupport #linux #windows
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@dima@dol.social · Apr 10, 2026
I finally defeated the final boss of my backup migration to Proton Drive. For months, I have been trying to sync my 500GB media library (around 80k files) to Proton Drive. Every single time, the sync crashed with the exact same error: "1 item failed to backup." The only clue I had was a blurry thumbnail named "Asset 1". No date, no metadata, no search tags. I was so frustrated that I even asked Proton support to completely wipe my encrypted volume so I could start from scratch. The result was exactly the same. Finding this file became a manual protocol. I spent months periodically scanning through thousands of files just looking for a visual match to that tiny thumbnail. I finally found it today. It was an old scan from 2017. It was completely frozen - uneditable, unindexed, and gave an error when I tried to export it from my phone. I managed to track it down via macOS. When I forced an export there, the truth came out: it was not an image at all. It was a .pdf file somehow saved into the photo gallery, and it was silently breaking the entire upload queue. Removing it fixed everything. The sync is finally 100% complete. The relief of finally closing this mental background process is unmatched. #ProtonDrive #SelfHosted #DataHoarder #TechSupport #Backup #TechPhilosophy #DataMigration #Fediverse
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@josh@hactivedirectory.com · Apr 03, 2026
Me: Hello hi yes I have evidence that your system is not working. Support: Interesting, could you please provide evidence of something else entirely? Me: Er, uh, I mean sure, maybe? Did... I think you misunderstood yourself? #techsupport #it #tech #infosci #infotech
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@my_actual_brain@fosstodon.org · Feb 26, 2026
If I am all in on the Apple ecosystem, is there any reason to keep using Firefox over Safari? I’m going to combine my personal and work user account (self-employed) and I was thinking of using Firefox for work and Safari for personal to keep certain things seperate. Is this a dumb way to handle what I am doing? #apple #firefox #TechSupport #foss
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